Description
Exercises for Resolving Conflict in the Workplace
This handbook, delivered to you in PDF format via email is specifically designed for the internal coach or manager working within a business setting. It is a practical guide with many “no nonsense” exercises for dealing with conflictual situations.
With this workbook you will learn how to:
- Recognize destructive styles of communication quickly
- Prevent misunderstandings between coworkers
- Deal effectively with different styles of individuals
- Support your coachees in the way that is most meaningful to them
- Utilize a 3-stage model for talking through conflict
- Metacommunicate with others
- Avoid the most common mistakes people make when dealing with upset individuals
- Coach others to develop superior conflict resolution skills
- Build solid communication with people you coach or manage
- Save time and energy by resolving conflict quickly and efficiently
Table of Contents
- Introduction: Using this Workbook
- Chapter 1: Conflict in the Workplace: A Coach’s Role
- Chapter 2: Negative Conflict Styles
- Chapter 3: Negative Communication Patterns
- Chapter 4: The Impact of Personality Styles
- Chapter 5: Talking Through Conflict: Feelings, Fairness, and Integrity
- Chapter 6: The Coaching Relationship: The Crucial Role of Support
- Chapter 7: Conclusion and Next Steps
- Appendix A: The Top Ten Mistakes Made with Upset People
- Appendix B: Other Services from Advantage Coaching & Training
