Advantage Coaching & Training

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Advantage Coaching & Training
122 N. Wheaton Ave./PO #1529
Wheaton, IL 60187

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Fax (630) 293-0277
Toll Free (800) 657-5904

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info@advantagecoaching.com

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Home / Books / The Coach’s Handbook – PDF Electronic Version
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The Coach’s Handbook – PDF Electronic Version

$37.00 $19.95

SKU: 531 Category: Books
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Description

Exercises for Resolving Conflict in the Workplace

This handbook, delivered to you in PDF format via email is specifically designed for the internal coach or manager working within a business setting. It is a practical guide with many “no nonsense” exercises for dealing with conflictual situations.

With this workbook you will learn how to:

  • Recognize destructive styles of communication quickly
  • Prevent misunderstandings between coworkers
  • Deal effectively with different styles of individuals
  • Support your coachees in the way that is most meaningful to them
  • Utilize a 3-stage model for talking through conflict
  • Metacommunicate with others
  • Avoid the most common mistakes people make when dealing with upset individuals
  • Coach others to develop superior conflict resolution skills
  • Build solid communication with people you coach or manage
  • Save time and energy by resolving conflict quickly and efficiently

Table of Contents

  • Introduction: Using this Workbook
  • Chapter 1: Conflict in the Workplace: A Coach’s Role
  • Chapter 2: Negative Conflict Styles
  • Chapter 3: Negative Communication Patterns
  • Chapter 4: The Impact of Personality Styles
  • Chapter 5: Talking Through Conflict: Feelings, Fairness, and Integrity
  • Chapter 6: The Coaching Relationship: The Crucial Role of Support
  • Chapter 7: Conclusion and Next Steps
  • Appendix A: The Top Ten Mistakes Made with Upset People
  • Appendix B: Other Services from Advantage Coaching & Training

Additional information

Weight 0.5 lbs

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Headquarters

Advantage Coaching & Training
122 N. Wheaton Ave.
PO Box 1529
Wheaton, IL 60187

Phone & Fax

P (800) 657-5904
P (630) 293-0210
F (630) 293-0277

Email

info@advantagecoaching.com

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