Description
Empowering Solutions for Those Who Would Rather Run Than Fight
By Tim Ursiny, Ph.D. In this book, Dr. Tim helps you to learn how to deal with conflict with skill and confidence. He also teaches you how to avoid the top 10 mistakes made when dealing with upset people.
Product Details:
Endorsements for the Coward’s Guide to Conflict
“If you are a coward like me when it comes to conflict, then this book could be perfect for you. I now appreciate the need for conflict, and I am getting even better dealing with it.”
Ken Blanchard, Coauthor, The One Minute Manager® and Whale Done!®
Dr. Tim speaks practically about how to face our fears of conflict. The Coward’s Guide to Conflict is in a class by itself. Keep this book by your favorite chair because you’ll want to refer to it often!
David Bolz, Director, Human Resources, Morgan Stanley
“Dr. Ursiny provides an entertaining and refreshing viewpoint on a topic that is critical to success in business. He demonstrates that dealing effectively with conflict is not only possible, it can be relatively easy when you listen to his practical advice. I highly recommend his book to those that want to improve productivity in their organization.”
Lanny Hoel, Assistant Vice President, Organization Development, Trustmark Insurance Company
Table of Contents
Introduction
Section I: You’re Not The Only One Out There Who Hates Conflict
- Chapter 1: Take The Coward Test
- Chapter 2: Seven Choices You Can Make In Conflict
- Chapter 3: The Top 10 Reasons That People Avoid Conflict
- Chapter 4: Why Change?
Section II: How To Motivate Yourself To Deal With Conflict
- Chapter 5: The Secret For Motivating Yourself To Face Conflict
- Chapter 6: Confronting Your Fear One Step At A Time
- Chapter 7: How To Make Conflict Less Frightening Quickly
- Chapter 8: How Your Integrity Can Help You Face Conflict
- Chapter 9: Understanding When Conflict Is Actually A GOOD Thing
- Chapter 10: Building Your Knowledge, Skills, And Confidence
Section III: Common Causes Of Conflict
- Chapter 11: We’d be fine if THEY weren’t so different!
- Chapter 12: Why People Only Think That They Are Angry (Often They’re Not!)
- Chapter 13: Five Ways To Listen And Why People Don’t Use Them!
- Chapter 14: Four Communication Patterns To Use If You Want To KEEP Fighting
- Chapter 15: Don’t Assume The Position!
- Chapter 16: The Role Of Selfishness
- Chapter 17: If Common Sense Is So Common, Then Why Don’t They Have It?
Section IV: You’ve Got The Tools, You’ve Got The Talent: Techniques To Handle Any Conflict
- Chapter 18: The Truth And Nothing But The Truth
- Chapter 19: Discussing Wants, Fairness, And Integrity
- Chapter 20: Assertiveness, Coward Style
- Chapter 21: Avoiding The Top Ten Mistakes Made When Dealing With Upset People
- Chapter 22: Talking About How You Are Talking
- Chapter 23: The Lesson Of The Swaying Trees: Embracing Conflict
- Chapter 24: Putting It All Together; A Step-By-Step Approach For Dealing With Conflict
Conclusion:
- Is It Worth It and Can I Still Be a Coward?
ISBN #1-4022-0055-2
